sultanplay Privacy Policy

This page describes what we collect when you use sultanplay and how we keep that data protected. We undertake to handle your personal information responsibly and transparently, in line with applicable data-protection law in the jurisdictions where our services operate.

Our commitment is straightforward: we collect only the data necessary to operate our platform, verify your account, process your payments through methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and provide customer support. We do not sell your data to third parties, and we apply industry-standard security practices to protect it.

As you read, keep in mind that our services are available only where local law permits. If you have questions about how we handle your information, our contact details are at the end of this policy.

What We Collect on sultanplay

We collect information in three main categories:

Account and identity data

When you create an account on sultanplay, we ask for your name, email address, date of birth, and phone number. We also collect your chosen username and password. During account verification, you may need to provide a copy of your national ID or passport. This information allows us to confirm your identity, comply with anti-money-laundering rules, and ensure you meet eligibility criteria.

Payment information

We collect transaction records linked to your deposit and withdrawal activity. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, our payment processors store the details of those transactions. We do not store your complete bank account numbers or card details ourselves; trusted third-party processors handle that data on our behalf.

Activity and device data

We log your login times, session duration, games played, wagers placed, and withdrawals requested. We also record your IP address, browser type, and device information so we can detect unusual account activity and prevent fraud. This helps us protect your account and maintain a safe platform.

How We Use Your Data

Our use of your information is limited to these purposes:

• Account management: We verify your identity, manage your login credentials, and update your profile.
• Payment processing: We route your deposit and withdrawal requests to our payment partners. Your transaction history is kept for audit and dispute resolution.
• Fraud and security: We monitor for suspicious account access, unauthorized withdrawals, and gaming patterns that may suggest account compromise.
• Customer support: When you contact us, we use your account and transaction history to assist you quickly.
• Legal compliance: We retain data to meet tax, anti-money-laundering, and regulatory obligations in the jurisdictions where we operate.

We do not use your data for marketing purposes unless you explicitly consent. We do not sell or lease your personal information to third parties for their own use.

Third-Party Processors

We work with trusted service providers to run sultanplay. Payment processors in Jakarta, Surabaya, and other regions handle deposits and withdrawals. These processors have their own privacy policies and are contractually obligated to protect your data. Our servers may sit outside your jurisdiction, so data transfers may occur. By using sultanplay, you consent to such transfers.

Your Rights and Choices

Depending on your location, you may have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct or delete inaccurate information (subject to legal retention requirements).
• Withdraw consent to our use of your data (which may prevent you from using sultanplay).
• Opt out of non-essential communications from us.

To exercise these rights, contact our support team using the details at the end of this policy. We will respond within a reasonable timeframe.

Data Retention

We retain your account and transaction data for as long as your account is active, plus a retention period thereafter to meet legal obligations. Identity documents and payment records are kept for a minimum of several years to comply with anti-money-laundering and tax law. Cookies are cleared when you log out, unless you select "remember me".

Security and Protection

We apply industry-standard security practices, including encryption of data in transit and at rest, to protect your information from unauthorized access. Our staff have limited access to your data, and we audit our systems regularly. However, no system is completely risk-free. We encourage you to use a strong, unique password and enable any two-factor authentication features available on sultanplay.

Contact sultanplay

If you have questions or concerns about our privacy practices, or if you wish to exercise your rights, please contact us at the following:

Email: [email protected]

Support form: Available in your account settings on sultanplay.

We aim to respond to all inquiries within seven business days. If you believe we have breached your privacy rights, you may also lodge a complaint with the relevant data-protection authority in your jurisdiction.